FAQ'S
Below, you will find a list of the questions most frequently asked by our guests.
FAQ'S
Questions & Answers
🏨 Booking & Reservations
1. What are the check-in and check-out times at LEGOLAND® Hotel Shanghai?
Check-in begins at 3:00 PM, and check-out is by 12:00 PM (noon). Early check-in or late check-out may be available upon request and subject to availability—contact the hotel directly or note your preference during booking.
Check-in begins at 3:00 PM, and check-out is by 12:00 PM (noon). Early check-in or late check-out may be available upon request and subject to availability—contact the hotel directly or note your preference during booking.
2. Can I book a room package that includes LEGOLAND® Shanghai Resort park tickets?
Yes! The hotel offers exclusive stay-and-play packages that combine accommodation with multi-day park tickets, early park entry, and sometimes dining credits. These bundles provide excellent value and simplify planning—check the official website or trusted travel platforms for current offers.
Yes! The hotel offers exclusive stay-and-play packages that combine accommodation with multi-day park tickets, early park entry, and sometimes dining credits. These bundles provide excellent value and simplify planning—check the official website or trusted travel platforms for current offers.
3. What is the cancellation policy?
Cancellation policies vary by rate type and booking platform. Generally, flexible rates allow free cancellation up to 24–48 hours before arrival, while non-refundable rates offer discounted pricing with stricter terms. Always review your specific reservation details before confirming.
Cancellation policies vary by rate type and booking platform. Generally, flexible rates allow free cancellation up to 24–48 hours before arrival, while non-refundable rates offer discounted pricing with stricter terms. Always review your specific reservation details before confirming.
🛏️ Rooms & Accommodations
4. What themed room options are available?
Choose from five immersive LEGO®-inspired themes: LEGO® CITY, CASTLE, NINJAGO®, Friends, or the exclusive LEGO® Monkie Kid™ collection. Each room features separate sleeping areas for adults and children, bunk beds, playful LEGO® details, and modern amenities.
Choose from five immersive LEGO®-inspired themes: LEGO® CITY, CASTLE, NINJAGO®, Friends, or the exclusive LEGO® Monkie Kid™ collection. Each room features separate sleeping areas for adults and children, bunk beds, playful LEGO® details, and modern amenities.
5. How many guests can stay in one room?
Standard family rooms comfortably accommodate up to 2 adults and 2 children (under 12). Room configurations include one king bed for parents and custom bunk beds for kids. Connecting rooms may be available for larger families—request during booking.
Standard family rooms comfortably accommodate up to 2 adults and 2 children (under 12). Room configurations include one king bed for parents and custom bunk beds for kids. Connecting rooms may be available for larger families—request during booking.
6. Are baby amenities available?
Yes! Upon request, the hotel provides cribs, bed rails, child-proofing kits, baby bathtubs, and toddler toiletries. Inform the hotel of your needs at least 48 hours before arrival to ensure availability.
Yes! Upon request, the hotel provides cribs, bed rails, child-proofing kits, baby bathtubs, and toddler toiletries. Inform the hotel of your needs at least 48 hours before arrival to ensure availability.
🎢 Park Access & Benefits
7. Do hotel guests get early access to LEGOLAND® Shanghai Resort?
Absolutely! Registered hotel guests enjoy exclusive Early Park Entry, allowing access to select attractions 30 minutes before the general public. This valuable perk helps families experience popular rides with shorter wait times.
Absolutely! Registered hotel guests enjoy exclusive Early Park Entry, allowing access to select attractions 30 minutes before the general public. This valuable perk helps families experience popular rides with shorter wait times.
8. Is the hotel connected directly to the theme park?
LEGOLAND® Hotel Shanghai is located just a 2–3 minute walk (approximately 250 meters) from the main entrance of LEGOLAND® Shanghai Resort. Covered walkways and clear signage make the journey easy and enjoyable for all ages.
LEGOLAND® Hotel Shanghai is located just a 2–3 minute walk (approximately 250 meters) from the main entrance of LEGOLAND® Shanghai Resort. Covered walkways and clear signage make the journey easy and enjoyable for all ages.
9. Can I re-enter the park during the day?
Yes! With your valid park ticket and hotel key card, you can leave and re-enter LEGOLAND® Shanghai Resort freely throughout the day—perfect for returning to your room for rest, snacks, or a quick change.
Yes! With your valid park ticket and hotel key card, you can leave and re-enter LEGOLAND® Shanghai Resort freely throughout the day—perfect for returning to your room for rest, snacks, or a quick change.
🍽️ Dining & Food Services
10. What dining options are available at the hotel?
The hotel features three distinctive venues: Bricks Family Restaurant (buffet breakfast with Western and Chinese options), Adventure Lounge (all-day à la carte dining), and Splash Bites (casual snacks and beverages). Kid-friendly menus and LEGO®-themed presentations make every meal fun.
The hotel features three distinctive venues: Bricks Family Restaurant (buffet breakfast with Western and Chinese options), Adventure Lounge (all-day à la carte dining), and Splash Bites (casual snacks and beverages). Kid-friendly menus and LEGO®-themed presentations make every meal fun.
11. Are vegetarian, vegan, or allergy-friendly meals available?
Yes. The culinary team accommodates dietary restrictions including vegetarian, vegan, gluten-free, and common allergen-free requests. Notify staff of any allergies when ordering, and pre-arrange special meals for breakfast by contacting the hotel in advance.
Yes. The culinary team accommodates dietary restrictions including vegetarian, vegan, gluten-free, and common allergen-free requests. Notify staff of any allergies when ordering, and pre-arrange special meals for breakfast by contacting the hotel in advance.
12. Is room service available?
Limited room service is offered during select hours. For full dining experiences, guests are encouraged to visit the hotel’s restaurants, where staff provide engaging, family-oriented service in vibrant, themed settings.
Limited room service is offered during select hours. For full dining experiences, guests are encouraged to visit the hotel’s restaurants, where staff provide engaging, family-oriented service in vibrant, themed settings.
🚗 Transportation & Location
13. How do I get to LEGOLAND® Hotel Shanghai from Shanghai airports?
From Pudong International Airport (PVG): ~60 minutes by car or taxi. From Hongqiao International Airport (SHA): ~45 minutes. The hotel offers private transfer arrangements upon request. Alternatively, take the metro to Jinshan District and a short taxi ride to the hotel.
From Pudong International Airport (PVG): ~60 minutes by car or taxi. From Hongqiao International Airport (SHA): ~45 minutes. The hotel offers private transfer arrangements upon request. Alternatively, take the metro to Jinshan District and a short taxi ride to the hotel.
14. Is parking available, and is there EV charging?
Yes! Complimentary private parking is available for guests, including dedicated electric vehicle (EV) charging stations. Reserve your spot in advance during peak seasons to guarantee availability.
Yes! Complimentary private parking is available for guests, including dedicated electric vehicle (EV) charging stations. Reserve your spot in advance during peak seasons to guarantee availability.
15. What nearby attractions can I visit besides LEGOLAND® Resort?
Explore Fengjing Ancient Town (traditional water town with art and culture), Huakai Haishang Ecological Park, Flower Sea Town, and Jinshan City Beach. The hotel concierge can help arrange transportation and tours.
Explore Fengjing Ancient Town (traditional water town with art and culture), Huakai Haishang Ecological Park, Flower Sea Town, and Jinshan City Beach. The hotel concierge can help arrange transportation and tours.
👨👩👧👦 Family Services & Activities
16. What activities are available for children at the hotel?
Daily programs include LEGO® building workshops, character meet-and-greets, themed treasure hunts, and interactive play sessions. The lobby features an indoor play zone, and rooms include hidden LEGO® surprises for young explorers.
Daily programs include LEGO® building workshops, character meet-and-greets, themed treasure hunts, and interactive play sessions. The lobby features an indoor play zone, and rooms include hidden LEGO® surprises for young explorers.
17. Is the hotel suitable for guests with accessibility needs?
Yes. LEGOLAND® Hotel Shanghai offers accessible rooms with wider doorways, roll-in showers, grab bars, and visual/audio alerts. Public areas are wheelchair-friendly, and staff are trained to assist guests with mobility or sensory needs.
Yes. LEGOLAND® Hotel Shanghai offers accessible rooms with wider doorways, roll-in showers, grab bars, and visual/audio alerts. Public areas are wheelchair-friendly, and staff are trained to assist guests with mobility or sensory needs.
18. Are pets allowed at the hotel?
Pets are not permitted at LEGOLAND® Hotel Shanghai, with the exception of certified service animals. Please contact the hotel in advance to arrange accommodations for service animals.
Pets are not permitted at LEGOLAND® Hotel Shanghai, with the exception of certified service animals. Please contact the hotel in advance to arrange accommodations for service animals.
💼 Practical Information
19. What languages do staff speak?
The multilingual team fluently speaks Mandarin Chinese and English. Additional language support (including Japanese, Korean, and others) may be available upon request for specific services.
The multilingual team fluently speaks Mandarin Chinese and English. Additional language support (including Japanese, Korean, and others) may be available upon request for specific services.
20. How can I contact the hotel directly?
Reach LEGOLAND® Hotel Shanghai via phone at +86 21 6728 8888, email through the official LEGOLAND® Shanghai Resort website, or use the in-app messaging feature if booked via official channels. The 24-hour front desk is always ready to assist with requests, directions, or special arrangements.
Reach LEGOLAND® Hotel Shanghai via phone at +86 21 6728 8888, email through the official LEGOLAND® Shanghai Resort website, or use the in-app messaging feature if booked via official channels. The 24-hour front desk is always ready to assist with requests, directions, or special arrangements.